Shipping charges are determined by product weight, volume, and whether or not the product needs additional packaging material. For example, shipments for frozen/refrigerated or fragile orders require packaging that will result in a higher cost and therefore higher shipping prices.
While the shipping price for the initial unit of an item may seem high, the per-item shipping rate decreases with each additional unit of the same kind in your order.
If you receive a damaged product, you must verify this information as soon as possible.
An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.
If tracking shows that the package was successfully delivered, we will need proof of damage from you. Specifically, we will need to receive the images that clearly display the reported damage (including at least 1 image where we can clearly see the UPC on the product) as well as the images of the container that it arrived in with all its contents.
If MyHealthyWellness receives clear proof that the delivered item(s) was damaged - we will be able to issue a full refund on the product.
Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.
PLEASE NOTE: Damage claims on orders for frozen, refrigerated and perishable products must be reported within 24 hours of the delivery date.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you want to return the item because you are not happy with it, MyHealthyWellness can offer a refund on the product minus a 25% restocking fee.
To be eligible for a return, your item must be unused and in the original packaging and must not be out of date at the time the return is received. Refrigerated products are not returnable.
Please keep in mind that you must pay the return shipping fees.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
